Ethan Short

College of Engineering IT Technician - Endpoint Support

Illinois State University · Office of Technology Solutions

• Provide embedded first- and second-level IT support to College of Engineering faculty, staff, and students on-site each workday.
• Configure, deploy, and manage endpoint devices using Microsoft Configuration Manager, Jamf, and Intune across the Standard Operating Environment.
• Manage Active Directory accounts, security groups, and directory provisioning alongside the On and Offboarding Coordinator.
• Oversee equipment lifecycle management — procurement, inventory, and standards — in partnership with the Lifecycle Equipment Coordinator.
• Serve as primary liaison between the College of Engineering and other Technology Solutions teams on technical services.
• Supervise Student Employees and maintain knowledge base documentation for department processes and procedures.

Endpoint Support — Lead Technician

Illinois State University · Office of Technology Solutions

• Mentor a team of 15+ student technicians with focus on technical and personal skill development.
• Provision user accounts, group membership, and access with Active Directory for a 10,000+ customer base.
• Lead maintenance of hardware and software for a network of 60+ campus student release stations.
• Coordinate resources, track progress, and implement creative solutions for various department projects.
• Liaise between technical teams and leadership to translate department goals into technical specifications.

Secretary of Information Technology

Illinois State University · Student Government Association

Serve as the SGA's primary technology officer and chair the Student Technology Advisory Committee. Advocate for student technology needs and advise on campus-wide IT policy and infrastructure decisions.

Network & Telecommunication Technician

Womack Technologies

• Executed end-to-end network deployments for business clients including cabling, switching, and firewall configuration.
• Integrated Windows Server environments and managed Active Directory and Exchange Online.
• Configured and supported VoIP systems using Vodia PBX.
• Troubleshot network and connectivity issues on-site across LAN/WAN environments.

Program Director & Camp Commissioner

Boy Scouts of America

Directed logistical operations for camp facilities. Managed volunteer staff, oversaw safety evaluations, and coordinated communications across multiple units.